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Knowledgebase
Find answers, practical guidance, and resources designed to help you make informed decisions. Browse common questions, learn how things work, and get the information you need without the guesswork.
Whether you’re troubleshooting an issue, exploring options, or looking for quick answers, our knowledgebase is here to help you move forward with confidence.

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How important is MFA/2FA?
Multi-factor authentication (MFA) or two-factor authentication (2FA) is an important security measure that can help to protect against unauthorized access to accounts and systems. MFA/2FA requires users to provide additional evidence of their identity beyond just a password, such as a one-time code sent to a phone or an authentication app.
MFA/2FA is important because it adds an extra layer of security beyond just a password, which can be vulnerable to guessing, cracking, or phishing attacks. By requiring additional authentication, MFA/2FA helps to reduce the risk of unauthorized access to accounts and systems.
Overall, MFA/2FA is a valuable security measure that can help to protect against unauthorized access to accounts and systems. Many organizations and online services now offer MFA/2FA as an optional or required security measure, and it is generally recommended to enable MFA/2FA whenever possible.
Should my company follow a cybersecurity framework even if it is not in a regulated industry?
Yes, it is generally recommended that all companies, regardless of their industry, follow a cybersecurity framework to help protect their systems and data. Cybersecurity threats such as malware, phishing, and data breaches can pose a risk to any company, and implementing a cybersecurity framework can help to mitigate these risks.
There are several different cybersecurity frameworks that companies can follow, including:
- The National Institute of Standards and Technology Cybersecurity Framework (NIST CSF): This framework provides a widely trusted set of guidelines and standards for managing cybersecurity risks.
- The Center for Internet Security (CIS) Controls: This framework provides a set of 18 best practices for securing an organization’s IT systems and data.
- The International Organization for Standardization (ISO) 27001: This framework provides a set of guidelines and requirements for establishing, implementing, maintaining, and continually improving an organization’s information security management system.
Overall, it is important for companies to prioritize cybersecurity and to implement appropriate measures to protect their systems and data. Following a cybersecurity framework can help to ensure that a company is taking a comprehensive and systematic approach to cybersecurity.
Are Windows or Mac computers more common in business?
The prevalence of Windows or Mac computers in business can vary depending on the specific industry and the needs and preferences of the company.
In general, Windows computers have traditionally been more common in business due to their widespread availability, compatibility with a wide range of business software, and relatively lower cost compared to Mac computers.
However, Mac computers have gained some popularity in recent years due to their user-friendly interface, strong security features, and compatibility with a range of creative and productivity software.
Ultimately, the decision to use Windows or Mac computers in business will depend on the specific needs and goals of the company. It may be helpful to consider factors such as compatibility with business software, security, and cost when making this decision.
What kind of response times should my company expect from a Managed Service Provider?
The response times that a company can expect from a managed service provider (MSP) will depend on the specific terms of the service contract and the level of service being provided.
MSPs typically offer different levels of service, ranging from basic support to more comprehensive support packages that include faster response times and higher levels of availability.
In general, MSPs should be able to provide prompt and timely support to their clients, with response times ranging from a few hours to a few days, depending on the severity of the issue and the level of service being provided.
It is important for a company to carefully review the terms of the service contract with an MSP and to discuss its specific needs and expectations in terms of response times and availability. This can help to ensure that the MSP is able to meet the company’s needs and to provide the necessary level of support.
What kind of IT security policies should my company have?
There are several key elements that a company’s IT security policies should address:
- Password management: The policy should outline requirements for creating and managing strong passwords, as well as any password management tools that should be used.
- Access control: The policy should outline the procedures for granting and revoking access to company systems and data.
- Device security: The policy should outline requirements for securing company-owned devices, as well as any personal devices that may be used for business purposes.
- Network security: The policy should outline measures to protect the company’s network and data from external threats such as malware, phishing, and data breaches.
- Data security: The policy should outline procedures for protecting sensitive data, including data backup and recovery procedures.
- User education: The policy should include provisions for educating users about IT security best practices and the importance of protecting company systems and data.
Overall, a company’s IT security policies should be comprehensive and should address all aspects of IT security to help ensure the security and integrity of the company’s systems and data.
What risks are there with letting my employees use their personal computers for work?
There are several risks that a company may face when allowing employees to use their personal computers for work, including:
- Security risks: Personal computers may not have the same level of security controls and protections as company-owned devices, which can increase the risk of security breaches.
- Compliance risks: Using personal computers for work may not comply with regulatory or compliance requirements, depending on the specific industry and data being handled.
- Data loss risks: Personal computers may be more prone to data loss due to hardware failures, viruses, or other issues, which can impact the availability and integrity of company data.
- Support issues: Providing support for personal computers can be more complex and time-consuming than supporting company-owned devices.
Overall, it is important for a company to carefully consider the risks and benefits of allowing employees to use their personal computers for work and to implement appropriate measures to mitigate potential risks. This may include implementing policies and procedures to ensure the security and compliance of personal devices and data.
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